Returns

We accept returns on most items within 30 days of shipment. If 30 days have gone by since shipping, unfortunately we can’t offer you a refund or exchange. The buyer is responsible for shipping costs on returned items. We can offer a return shipping label with the cost of the label deducted from the refund.  We will not accept items shipped COD, Collect, or Postage Due. It is recommended that return items be insured, as the shipper is responsible for any loss or damage before receipt of returned items. Returned items must be returned in the condition as shipped. Items not in original condition may have a deduction if still sellable as used, or refund may be denied if unsellable at our discretion.

Shipping Errors: If we made an error in shipping the wrong item, we will accept the return and provide a prepaid return shipping label at our expense. Upon receipt in the condition shipped, a full refund will be issued.

Unless covered under warranty, defective items, or an order fulfillment error; returns are subject to a minimum 20% restocking and handling fee. This fee may be waived or reduced at our discretion if an equal or greater value purchase is made, or in an exchange or manufacturer warranty situation. Items not returned in the same condition as shipped, may be rejected or have additional fees for cleanup, replacement parts or packaging, or fair market value if accepted in different condition than shipped..

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once used or modified in any way items are non-returnable. 

Any item covered under a manufacturer warranty will be subject to the terms of that warranty. We offer no warranty of any kind beyond that of the manufacturers of the items. Unless a manufacturer warranty specifically covers shipping costs, you will be required to pay all shipping costs of return. We will assist in manufacturer warranty claims as allowed by the manufacturer.

Several types of goods are exempt from being returned. Perishable goods such paint, ink, food products, or batteries cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Non-Stock and Special order items
• Gift cards
• Downloadable software products
• Some health and personal care items and items prohibited by local law
• Used or other items sold AS-IS within the description of the item
• Closeout or discontinued items where the listing specifically states "No Returns"
• Items where warranty registration cards are missing or filled in.

Shipping Damage:

Do not return items with shipping damage. Most items are covered by shipping insurance and will have to go through the insurance claims process with the carrier or a third party insurance company. Attempting to return an item with shipping damage may void the insurance and your claim. Please save all packaging and parts and contact us immediately. For damage claims, the carrier or insurer will need to see the shipping package, packing material, and all broken or damaged parts.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless instructed to do so under warranty conditions. Contact us by phone or email if you believe you have a warranty claim.

There are certain situations where only partial refunds are granted (if applicable)

• Books or other items with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any item that must be repackaged
• Any item that must be cleaned, or may not be able to be sold as "new" again.

Return Material Authorization or RMA Number:

We require returns be pre-authorized and will issue you an RMA number to be put either on the package or inside on a packing slip or your original receipt. We will give you the appropriate return address and any shipping instructions when issued. To request a return and RMA number please call 513-488-1940 or email sales@utility.biz.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@utility.biz.

Sale items (if applicable)

Sale items maybe returned unless stated as clearance, close-out, used items, or specifically stated as non-returnable. If no proof of purchase price is provided, the lowest sale price will be refunded.

Exchanges (if applicable)

We may replace items if they are defective or damaged. If you need to exchange for a different item, you will need to purchase the item and will be credited for the return when received and approved. On exchanges of equal or greater value, we may offer reduced or waive restocking fees. If you need to exchange it for the same item, send us an email at sales@utility.biz and request and RMA number and address for return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Please contact us for the address your return should be shipped to. Small items may to go one address and larger items to another. Some items may require ground shipping or different carriers.

You will be responsible for paying for your own shipping costs for returning your item, except in the event we have made a shipping error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if not fully paid in advance.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We may accept walk or carry in returns with an appointment.

If you are shipping an item over $25, you should consider using a trackable shipping service and/or purchasing shipping insurance. You are responsible for packing adequately to prevent shipping damage. We don’t guarantee that we will receive your returned item, and will only credit items received.

If you received an item damaged in shipment, you are required to cooperate with all shipping insurance claims. Mark any paperwork you sign as damaged with the carrier. Save all boxes and packing material, as well as any broken parts. You may be required to sign an affidavit of damage and take and send photos of the damage. Refunds for damaged shipments will be processed upon acceptance or payment of the claim from the insurance provider.